SMS Terms and Conditions

1. Program description

Optimum Group LLC, doing business as Coco Plums Travel, may offer text messages relating to searches, booking confirmations, payment status, schedule or service changes, check-in reminders, customer-support conversations and other travel operations. If separately offered and expressly selected, we may also send promotional messages. Transactional and promotional consent choices are kept separate.

2. Consent and eligibility

By entering a mobile number and making the SMS choice shown at that time, you confirm that you are the subscriber or customary user of that number and authorize the described messages, including messages sent with automated technology where disclosed. Consent to promotional messages is not a condition of purchase. You must be at least 18 years old to enroll.

Giving us a mobile number for a booking permits operational contact reasonably necessary to service that booking where allowed by law. It does not by itself enroll you in ongoing promotional texts.

3. Frequency and charges

Message frequency varies with your bookings, support activity and any marketing program you choose. Message and data rates may apply under your mobile plan. Coco Plums does not charge a separate fee to receive SMS, but your carrier may. Check with your carrier for coverage and pricing.

4. Opt out and help

Reply STOP to opt out of messages from the sending number. We also treat CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE and OPT OUT as opt-out requests where technically supported. You may receive one final message confirming the request. For help, reply HELP or email [email protected].

An opt-out applies to the number and messaging program from which you opted out. If you have an active booking, contact us to select another reliable channel for urgent service notices. You may also revoke consent through another reasonable method communicated to us.

5. Delivery limitations

Messages may be delayed or not delivered because of carrier, device, network, weather or system conditions. SMS is a convenience and is not the sole source for time-sensitive travel information. Monitor your email, booking details and supplier channels and contact the supplier for urgent operational information. Mobile carriers are not liable for delayed or undelivered messages to the extent permitted by law.

6. Privacy and number changes

We handle personal information as described in the Privacy Policy and may share limited messaging information with communications providers that send messages for us. Tell us before a mobile number is reassigned or stop messages before giving up the number. We may suspend messaging to protect customers, comply with law or address misuse.

7. Changes and contact

We may update or end an SMS program. Material changes will be posted here or communicated as required. Questions about SMS may be sent to [email protected].